|
|
|
|
|
|
 |
Your Last Viewed Items |
 |
|
|
|
|
|
|
|
|
|
|
| Frequently Asked Questions |
|
|
 |
- How do I use this website?
- How do I order on the website?
- Is it safe for me to divulge my personal information details?
- I have forgotten my password. What do I do?
- How can I pay for my order?
- How can I track my order?
- Can I cancel or change an order?
- I have got a coupon/voucher. How do I use it?
- How do I add to my order after I have submitted it?
- How do I return an item I have purchased?
- How do I use this website?
Our website has been designed to make it easy for you are looking for. Finding the product you're after is easy: just type a word into the search box such as 'cleaning', and every product associated with cleaning will appear on the search results page.
You could also browse by category if you are looking for something specific in the home care, child care, health care, personal care, soul care or gifts categories.
Tip: Try being as specific as possible to narrow down your search. Typing the word ‘cleaning' will bring up lots of results, but if you're actually after laundry tabs, type 'laundry tabs’- the results will be much more relevant. Alternatively, just type the catalogue reference number of the product you're looking for.
[[Back To Top]]
- How do I order on the website?
When you find a product you want and click 'add to basket' – it will then be added to your mini shopping basket. You can see this basket on the top right corner of your screen. Once you've got everything that you want in your basket, click on 'my basket' or ‘checkout’ to continue.
'Checkout' is very similar to a till in a real shop: it is here that you pay for all the items in your basket. On the website this involves you giving us your address and credit/debit card details. You'll need to log in first, which simply means you will have to create an account with us like you would with any other online shopping site.
If you've placed an order on our website before, you simply type in your email address and password to log in. If you're a newcomer, just type in your email address and choose a password - it's quick and easy to do.
If you're still unsure of how to order online, please free call us on 0844 800 7106 and we'll be happy to guide you through the process or take your order over the phone.
[[Back To Top]]
- Is it safe for me to divulge my personal information details?
Yes. This site is extremely safe to shop on. We have a comprehensive privacy policy that protects your information. Please read our policy in detail and if you still have any queries do not hesitate to contact us at info@mypalaceessentials.co.uk
[[Back To Top]]
- I have forgotten my password. What do I do?
If you have forgotten your password, just click the ‘Forgot your password?’ link in the log in area and follow the instructions there. You will be asked to enter your email address and your password will be emailed to your address immediately. This process has been made quick and easy to make your shopping experience with us an effortless process.
[[Back To Top]]
- How can I pay for my order?
You can pay by cheque or by credit/debit card. If you place an order on the phone you can use both methods of payment. On the website, you can pay with your VISA, MasterCard, Maestro/Switch, VISA Electron or Solo cards. We currently only accept cards issued by a UK bank.
[[Back To Top]]
- How can I track my order?
We use the reliable and trusted services of Parcel Force to deliver your orders to you. You will receive an email when your order has been dispatched and this email will contain your order tracking number. Please use this number to track your order on www.parcelforce.co.uk
[[Back To Top]]
- Can I cancel or change an order?
Yes, you can cancel or change an order by simply calling our friendly customer service team on 0844 800 7106.
[[Back To Top]]
- I have got a coupon/voucher. How do I use it?
Every coupon or voucher issued by Mypalace Essentials will have a unique code. Some vouchers may give you a certain percentage off your final order and some may have a (£) value that you can deduct from your final order. In either case, make sure you enter the voucher code in the checkout stage where it asks for the number. The value of the coupon will automatically be deducted from the total amount of your order.
You cannot redeem two vouchers in one order or avail of two discounts at the same time.
[[Back To Top]]
- How do I add to my order after I have submitted it?
To add to an order that you have already placed, just place a new order like you would otherwise.
[[Back To Top]]
- How do I return an item I have purchased?
If you want to return something you have purchased, simply call our customer service at 0844 800 7106 and we will arrange a collection.
[[Back To Top]]
|
|
|
| Reviews |
 |
|
| Your Free Gift |
|
|
 | Spend only £80.00 to get a
free gift. |
|
|
|
|
| Our Bestsellers |
|
|
|
|
|
|
|
|
|
|
|
